Refund Policy

At Prestige Smile, we want you to be completely satisfied with your purchase. This Refund Policy explains your rights and the conditions under which refunds are provided. This policy applies to: • Products purchased through our website • Service bookings (teeth whitening sessions) • Gift cards This policy complies with French consumer law (Code de la consommation), EU Directive 2011/83/EU, and applicable international consumer protection laws.

YOUR LEGAL RIGHT UNDER EU/FRENCH LAW In accordance with Articles L.221-18 to L.221-28 of the French Consumer Code, you have the legal right to withdraw from your purchase within 14 days without giving any reason. 2.1 Withdrawal Period The withdrawal period expires 14 days from: • For products: The day you (or a third party indicated by you) acquire physical possession of the goods • For multiple items in one order: The day you receive the last item • For services: The day the contract was concluded 2.2 How to Exercise Your Right To exercise your right of withdrawal, you must inform us of your decision by a clear statement: Email: hello@prestigesmile.ch Phone: +41 78 300 06 19 Address: 1 rue Jean Moulin, 74100 Ambilly, France You may use the following model withdrawal form (but it is not obligatory): --- WITHDRAWAL FORM To: Prestige Smile, 1 rue Jean Moulin, 74100 Ambilly, France Email: hello@prestigesmile.ch I hereby give notice that I withdraw from my contract of sale of the following goods/services: • Product/Service: ____________________ • Order number: ____________________ • Ordered on: ____________________ • Received on: ____________________ Customer name: ____________________ Customer address: ____________________ Date: ____________________ Signature (if on paper): ____________________ --- 2.3 Effects of Withdrawal If you withdraw from the contract: • We will reimburse ALL payments received from you, including standard delivery costs • Reimbursement will be made within 14 days of receiving your withdrawal notice OR receiving the returned goods (whichever is earlier) • We will use the same payment method you used for the original transaction • No fee will be charged for this reimbursement 2.4 Return of Goods • You must return the goods without undue delay and within 14 days of communicating your withdrawal • You bear the direct cost of returning the goods • You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning

The 14-day withdrawal right does NOT apply to: 3.1 Sealed Hygiene Products Products sealed for health protection or hygiene reasons that have been unsealed after delivery. This includes: • Teeth whitening kits (once opened) • Dental care products (once opened) • Any product where the seal has been broken 3.2 Services Already Performed Services that have been fully performed with your prior express consent and acknowledgment that you lose your withdrawal right once the service is complete. This includes: • Teeth whitening sessions already performed • Services begun at your explicit request before the withdrawal period ends 3.3 Personalized Products Products made to your specifications or clearly personalized. 3.4 Gift Cards Gift cards that have been activated or partially/fully redeemed. 3.5 Perishable Products Products that deteriorate or expire rapidly. IMPORTANT: If you are unsure whether your product qualifies for withdrawal, contact us before opening or using the product.

Beyond the 14-day legal withdrawal period, we offer an extended voluntary return policy: 4.1 Eligibility • Products must be returned within 30 days of delivery • Products must be UNUSED and UNOPENED • Products must be in original, sealed packaging • All tags, labels, and seals must be intact • Proof of purchase is required 4.2 Condition Requirements Products must be in resalable condition: • No damage to packaging • No signs of use or testing • All accessories and documentation included • Original seal unbroken 4.3 Non-Returnable Items The following cannot be returned under our extended policy: • Opened or used products • Products without original packaging • Products with broken seals • Sale or clearance items (marked as "Final Sale") • Gift cards • Services already rendered • Products damaged by the customer

5.1 Refund Eligibility FULL REFUND (including original shipping): • Product is defective or damaged on arrival • Wrong product was sent • Product does not match description • Within 14-day withdrawal period (legal right) FULL REFUND (product price only, excluding shipping): • 30-day extended return (unused, unopened) • You changed your mind (unused, unopened) PARTIAL REFUND OR NO REFUND: • Product has been opened or used: NO REFUND (hygiene exception) • Product damaged by customer: NO REFUND • Missing original packaging: CASE-BY-CASE • Returned after 30 days: NO REFUND 5.2 Defective Products If you receive a defective product: • Contact us within 48 hours of delivery with photos • We will arrange free return shipping • You will receive a full refund OR replacement (your choice) • Refund includes original shipping costs 5.3 Refund Timeline • Withdrawal (14 days): Refund within 14 days of return receipt • Extended return (30 days): Refund within 5-7 business days of return receipt • Defective product: Refund within 5-7 business days of return receipt Note: Bank processing may take an additional 5-10 business days depending on your payment provider.

6.1 Before Your Appointment FULL REFUND: • Cancellation more than 24 hours before appointment • You are deemed ineligible after health questionnaire review PARTIAL REFUND (50% of service price): • Cancellation less than 24 hours before appointment NO REFUND: • No-show without notice 6.2 After Your Appointment NO REFUND for services already performed, as the service cannot be "returned." However, we may offer remedies in the following cases: DISSATISFACTION WITH RESULTS: • Results vary between individuals and are not guaranteed • We do not offer refunds for results that don't meet expectations • We may offer a complimentary touch-up session at our discretion ADVERSE REACTIONS: • If you experience an adverse reaction and informed us of all medical conditions truthfully, we will review your case • Contact us immediately if you experience any issues ELIGIBILITY ERRORS: • If we performed treatment when you should have been deemed ineligible (and you provided accurate information), you may be entitled to a full refund 6.3 Gift Cards for Services • Unused gift cards: Refundable within 14 days of purchase • Partially used gift cards: No refund for remaining balance • Expired gift cards: No refund

7.1 Contact Us Send your refund request to: Email: hello@prestigesmile.ch Phone: +41 78 300 06 19 Include the following information: • Your full name • Order number • Date of purchase/delivery • Reason for refund request • Photos (if product is defective) 7.2 Response Time We will respond to your request within 48 hours (business days). 7.3 Return Authorization For product returns, we will provide: • Return authorization number • Return shipping address • Return instructions • Prepaid shipping label (for defective products only) 7.4 Ship Your Return • Pack products securely in original packaging • Include your return authorization number • Keep your tracking number as proof of return • Ship within 14 days of authorization 7.5 Inspection Upon receiving your return: • We will inspect the product within 3 business days • We will notify you of approval or rejection • If approved, refund will be processed immediately

8.1 Original Payment Method Refunds are issued to the original payment method: • Card payments: Credited to original card • Bank transfer: Returned to original account • Twint: Returned to Twint account • Revolut: Returned to Revolut account • Cash payments: Refunded via bank transfer (provide your bank details) 8.2 Processing Time • Our processing: 5-7 business days after approval • Bank processing: Additional 5-10 business days • Total time: Up to 14 business days 8.3 Currency Refunds are issued in Euros (€). Your bank may apply currency conversion if your account is in a different currency.

9.1 Who Pays Return Shipping? PRESTIGE SMILE PAYS: • Defective or damaged products • Wrong product sent • Product doesn't match description CUSTOMER PAYS: • Change of mind returns • 14-day withdrawal (legal right, but return shipping is customer's responsibility) • Extended 30-day returns 9.2 Recommended Shipping We recommend using tracked shipping for all returns. We are not responsible for returns lost in transit without tracking. 9.3 International Returns For international customers: • You are responsible for return shipping costs • Mark package as "RETURNED GOODS" to avoid customs fees • We are not responsible for customs fees on returns

We do not offer direct exchanges. To exchange a product: 1. Request a refund for the original item 2. Place a new order for the desired item This ensures fastest processing and avoids delays.

11.1 Guarantee of Conformity Under Articles L.217-1 to L.217-14 of the French Consumer Code, products are covered by a 2-year legal guarantee of conformity. Within 2 years of delivery: • The defect is presumed to have existed at delivery (for goods purchased after January 1, 2022) • You can request repair or replacement • If repair/replacement is impossible, you can request a refund 11.2 Guarantee Against Hidden Defects Under Articles 1641-1649 of the Civil Code, you are protected against hidden defects for 2 years from discovery of the defect. 11.3 These Guarantees Are FREE No charge for: • Return shipping for guarantee claims • Repair or replacement • Labor or materials

12.1 European Union • 14-day withdrawal right applies • Legal guarantee applies • Consumer mediation available 12.2 United Kingdom • Consumer Rights Act 2015 applies • 14-day cancellation right • 30-day right to reject faulty goods • Repair or replacement for faulty goods 12.3 United States • No federal cooling-off period for online purchases • Our 30-day return policy applies • State consumer protection laws may provide additional rights • California residents: See CCPA rights in Privacy Policy 12.4 Switzerland • Swiss Code of Obligations applies • Our return policy applies 12.5 Canada & Australia • Our return policy applies • Local consumer protection laws may provide additional rights 12.6 Import Duties on Refunds If you paid import duties on your original order, you may be able to reclaim them from your local customs authority when returning goods. We cannot refund import duties.

For any questions about refunds or returns: Prestige Smile Address: 1 rue Jean Moulin, 74100 Ambilly, France Email: hello@prestigesmile.ch Phone: +41 78 300 06 19 Instagram: @prestige.smile.studio Business Hours: Monday to Friday: 10:00 AM - 8:00 PM Saturday: 10:00 AM - 7:00 PM Sunday: Closed We aim to respond to all inquiries within 48 hours. Consumer Mediation (EU/France): If you are not satisfied with our response, you may contact our consumer mediator: [Mediator details to be completed] European Online Dispute Resolution: https://ec.europa.eu/consumers/odr