Shipping & Returns
Fast delivery across Europe with hassle-free returns within 30 days.
Free Shipping
On orders over CHF 120
Shipping Options
We offer flexible shipping options to meet your needs.
Standard Shipping
5-7 business days
Express Shipping
1-2 business days
Delivery Zones
We currently deliver to the following countries.
| Country | Delivery Time | Shipping Cost |
|---|---|---|
| Switzerland | 2-3 days | Free over CHF 120 |
| France | 3-5 days | CHF 10 |
| Germany | 5-7 days | CHF 12 |
| Italy | 5-7 days | CHF 12 |
Returns Policy
We offer a 30-day return policy for your peace of mind.
Return Eligibility
- Products must be unused and in original packaging
- Returns must be initiated within 30 days of delivery
- Proof of purchase is required
- Opened or used products cannot be returned
- Sale items are final sale and non-returnable
How to Return an Item
Contact Us
Email us at hello@prestigesmile.ch with your order number and reason for return.
Receive Authorization
We'll send you a return authorization and shipping label within 24 hours.
Ship Your Return
Pack items securely in original packaging and ship using the provided label.
Receive Refund
Once received and inspected, your refund will be processed within 5-7 business days.
Refund Information
Once we receive your return, please allow 5-7 business days for inspection and processing.
Refunds will be issued to the original payment method. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error or a defective product.